Disclaimer

Tech Seva is an independent technical support service provider, targeting third party brands, does not claim to own any brands we work with or support. All the services we provide may also be available with the brand owners and thereby listed on their official website. The use of trademarks and names are for reference only. Connect with us right away and get instant access to interact with technical experts! We guarantee complete satisfaction for our customers. Please note that this service may also be available for free of cost on official website of respective brand.

Training

 

Selected candidates undergo a 2-3 weeks of training in required skills and knowledge modules:
Two pronged training - specific to Inbound and Outbound Campaigns:

 

1. General Industry based and refresher training

 

  • Effective People interaction, Data Collection, Interviewing, Tele Marketing and Sales,
  • Phone etiquettes, Customer Service, Team Building, Inter personal skills, Accent neutralization for all.
  • Refresher training for groups to keep in pace with technological and other changes
  • Refresher training for individuals based on reports and identified weaknesses.

 

2. Campaign specific training

 

Before the formal launch of any campaign, an exhaustive Campaign Specific training is conducted for effective performance of the campaign on floor, over and above generic training TechSupport 24x7 exercises different strategies for each campaign. Only on the completion of successful test module, a CSR is allowed to work on a particular campaign.